Shipping & Delivery

All orders placed before 2.00pm AEST time will be dispatched same day, excludes weekends and public holidays.  Any orders placed after this time will be dispatched the next business day.

 

Australian Orders

All orders are charged a flat rate of $10 and sent via Express Post

FREE EXPRESS POST SHIPPING ON ALL ORDERS OVER $100

 

New Zealand Orders

All orders are charged a flat rate of $15 and sent via Express Post

FREE EXPRESS POST SHIPPING ON ALL ORDERS OVER $150

 

USA & Canada

All orders are charged a flat rate of $20 and sent via Express Post

FREE EXPRESS SHIPPING ON ALL ORDERS OVER $150

 

Everywhere Else

All orders are charged a flat rate of $30 and sent via Express Post

FREE EXPRESS SHIPPING ON ALL ORDERS OVER $200

 

 DELIVERY TIMES

Once your parcel has left our warehouse we have very little control over it.  Note that the delivery times listed below are only estimates and we cannot guarantee a delivery date.  Please allow extra time during high-volume periods.

 

Australia Metro – typically next business day

Australia Regional – 2-3 business days

 

New Zealand – 2-4 business days

 

USA & Canada – 2-4 business days

 

Everywhere Else – 3-10 business days

 

TRACKING YOUR ORDER

 Tracking numbers will be issued via email.

 

Please ensure you take care when filling out your details at checkout to prevent any postal delays. Once your parcel has left our warehouse we have very little control over it.

NOTE: My Soul Sisters Boutique is not liable for missing parcels due to errors on the customer or carrier’s part.

Should you not receive your parcel within the timeframe under delivery times please email hello@mysoulsistersboutique.com.au with your full name and order number so we can look into the matter immediately.

 

INTERNATIONAL CUSTOMERS

For international orders, you may be required to pay taxes and customs charges.  The charges are at the responsibility of the customer and will not be included in the cost of your order placed with My Soul Sisters Boutique.  Charges may differ depending on the total cost of your order and the country in which we are shipping to.  Customs agents have the right to release or deny release of your package and, in very rare cases, they may also delay or reject delivery.

 

The above delivery times excludes customs clearance delays for your country.